Benefits
MyEMS covers every step of the employee relations case management process—from the moment an issue arises to the final resolution. Built on more than 25 years of HR and industrial relations expertise at EMA, it provides a structured, best-practice workflow that helps you intervene early, maintain a fair process, and prevent the evolution of a destructive workplace culture. Here are some of the key benefits you can expect from using MyEMS.
Retain Valuable Employees
A strong workplace culture keeps top talent engaged and committed. MyEMS helps organisations address issues like workplace behaviour, breaches of organisational values, and interpersonal tensions before they escalate. By resolving concerns early and maintaining a fair, transparent process, MyEMS reassures employees that their voices are heard and valued—strengthening loyalty and reducing turnover.
Why it matters?
- Prevents unnecessary resignations—80% of serious investigations result in turnover.
- Reinforces employee confidence in leadership and workplace fairness.
- Saves organisations from the cost of recruitment and lost productivity.
Real-Time Engagement & Data Points
Instead of waiting for annual surveys or exit interviews, MyEMS gives you a real-time pulse on what’s happening within teams. Early warning signs—such as performance dips, interpersonal conflicts, or repeated complaints—can be spotted and addressed before they derail productivity.
Confidence for Leaders
Investigations and workplace behaviour issues can be intimidating for managers—especially when they involve serious allegations or multiple parties. MyEMS provides a step-by-step framework to guide leaders through every stage, helping them make informed and compliant decisions. HR leaders retain full control, defining upfront access levels and authority so managers only handle what they’re empowered to—with issues escalating automatically to the appropriate stakeholders. EMA Consulting’s Telephone Advisory Service offers additional expert guidance when needed.
Building Trust
When employees see that their concerns are handled promptly, fairly, and consistently, it reinforces a sense of security and trust. With MyEMS, every case—whether minor or severe—is thoroughly documented and resolved with due process.
Transparency
MyEMS records every action, document, and decision, ensuring a clear audit trail. Role-based permissions protect sensitive data, access and authority levels, while EMA Consulting’s Telephone Advisory Service provides guidance on complex behavioural and performance issues such as discrimination, harassment, or conflicts of interest.
A Fair & Respectful Process
Every case follows a consistent structured path based on issue severity —whether it’s a minor timekeeping issue or a large-scale workplace investigation. MyEMS delivers consistent, thorough case management aligned with Respect at Work and psychosocial hazard management guidelines.
Early Intervention
Psychosocial hazards—such as bullying, harassment, or breaches of workplace policies—can escalate quickly if ignored. MyEMS provides structured risk assessments and intervention tools to help leaders intervene early before problems worsen.
Consistency Across Cases
Often different managers and/or HRBPs handle cases differently—but MyEMS standardises workflows for employee relations issues to help align case management with best-practice standards.
Reporting & Oversight
MyEMS tracks all cases and key metrics in real time —such as case closure times, common issues, and risk patterns—to inform decision-making and prevent recurring problems.
Optimised Cost Management
HRBP teams spend 70% of their time managing investigations. MyEMS reduces this burden with efficiency gains of up to 40%, which can be redirected to strategic objectives such as leadership mentoring and development.
Ready to Experience These Benefits Firsthand?
Stop letting preventable issues cost you time, trust, and talent. See how MyEMS streamlines case management and protects your workplace culture—book a demo today.