Features

MyEMS provides a structured, end-to-end system for managing every stage of an employee relations issue. From the moment an issue is raised to the final resolution, MyEMS lays out each step clearly—eliminating guesswork and improving consistency.

Below is a closer look at the platform’s key features and how they streamline case management.

Preliminary Investigation

  • Capture basic details, employee roles, and initial event data.
  • Classify whether the issue involves performance, conduct, or both, with options like workplace behaviour, organisational values, or specific issues such as respect at work and psychosocial hazards.
  • Initiate risk assessments for and safety related matter including psychosocial hazards and Respect at Work obligations.
  • Generate letters for the complainant and accused, where applicable, including dynamic documents for formal or informal notifications.
  • Capture witness statements and supporting information.
  • Determine the initial outcome (e.g. no basis for further action, counselling, or formal discipline).

Effective Conversations & Counselling

  • Provide managers with clear steps and documentation to guide early intervention.
  • Plan, record, and authorise informal counselling discussions to keep a consistent, transparent audit trail.

Improvement Plans

  • Outline specific actions needed to address performance gaps.
  • Set review dates, track progress, and decide if new actions are needed.
  • Document each step of the plan to help maintain accountability and follow-through.

Casual/Probation Termination

  • Use built-in workflows to handle employment terminations for casual or probationary staff.
  • Keep records secure and well-documented, assisting the management of potential claims or disputes.

Allegations

  • Create allegations with supporting information, guided by in-platform tooltips and examples that provide a consistent structure for the provision of allegations to employees.
  • Upload evidence and witness statements within the platform.
  • Draft, authorise and generate formal allegations letters and supporting documents, assisting manage one of the higher risk areas of the process.

Employee Response

  • Decide whether the employee will respond in writing, attend a meeting or both.
  • Built in scripts and process for meeting management, for what can be a challenging process for those involved.
  • Log any statement or evidence they provide in their defence.
  • Assess whether more investigation is needed based on new details.

Further Investigations

  • If new relevant information surfaces, keep it organised in MyEMS.
  • Update witnesses, attach relevant documents, and expand the scope of your inquiry—all in one place.

Balance of Probabilities (BOP) Assessment

  • Use the dedicated BOP Assist tool to weigh evidence consistently and fairly.
  • Compare supporting vs. non-supporting evidence in a structured manner.
  • Decide if each allegation meets the “more likely than not” threshold of proof.

Termination Decision Summary (TDS)

  • For serious cases, document why termination is being recommended (if applicable).
  • Manage ‘show cause’ processes where applicable.
  • Consider employee history, mitigating factors, and alternative outcomes.
  • Seek authorisation from the right people before finalising decisions.

Outcomes

  • Draft, authorise, and generate outcomes flowing from investigations (e.g., warnings, termination, or no action) and record them with relevant documentation.
  • Notify the complainant or key stakeholders that the investigation is complete.
  • Finalise classification (performance, conduct, or other categories) for accurate reporting and analytics—including psychosocial risk management and Respect at Work matters—to support actionable insights and process audit trails.

Key Tools That Power the Workflow

Risk Assessments

Address all safety related matters including psychosocial hazards and Respect at Work issues.

Permission Control & Authorisation

Assign roles, enforce risk-based approvals, and lock down sensitive decisions through role-based permission workflow.

Dynamic Document Generation

Create dynamic documentation following best practice employee relations requirements, with organisation specific elements.

Witness Statements & Evidence Upload

Capture statements and upload evidence, including supporting documentation, where applicable.

Real-Time Notes & History Logs

Add time and date stamped notes anywhere in the process and review a comprehensive user log for full transparency.

Data & Reporting

Analyse timelines, spot repeated issues, and produce reports for data-driven decision making.

Expert Guidance

MyEMS clients can access timely expert employee relations advice on specific case issues, ensuring support and confidence at every step—complemented by on-demand training to maximise platform proficiency.

Simplify Investigations. Strengthen Compliance. Save Time

MyEMS turns complex investigations into a clear, structured process—eliminating delays, reducing risk, and ensuring best-practice case management. See how it works in real-time. Book a free demo today.

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