Does Monday Morning Look Like This?
- Weekend incident needs comprehensive documentation for accountability
- Staff complaint escalated across multiple depot locations
- Councillor asking questions about investigation processes
- Union rep requesting case file documentation
- Evidence scattered across emails, drives, and filing cabinets
- Different managers handling similar issues in different ways
You’re managing complex challenges under public scrutiny with fragmented tools. MyEms gives you complete end-to-end case management in one secure, audit-ready platform.
The Hidden Cost Crisis in Local Government
Australian local government faces unprecedented workplace challenges affecting 537 councils and 213,500 employees (Australian Bureau of Statistics, 2024; Australian Local Government Association, 2024). The financial impact is staggering:
$45,900
Average cost of mental health claims vs $9,180 for physical injuries (Safe Work Australia, 2024)
27.5%
Of mental health claims result from workplace harassment and bullying (Safe Work Australia, 2024)
$35,000
Average cost for external workplace investigations (Maier Law Group, 2024)
90%
Of councils experiencing critical skills shortages (Australian Local Government Association, 2024)
50%
Of HR time spent on manual administrative processes (Bayzat, 2024)
38.2%
Union membership rate creating complex industrial relations (Australian Bureau of Statistics, 2024)
Your Unique Local Government Challenges:
Every HR decision potentially subject to public scrutiny and information requests
Complex regulatory compliance across federal, state, and local requirements
Multi-site operations across depots, libraries, community centres, and offices
High union representation requiring careful documentation
Community trust depends on transparent, fair processes
Cannot cease essential services during workforce challenges
Complete Case Management in One Platform
What MyEms Does
- End To End Investigation Process: From initial complaint to final resolution with comprehensive documentation and audit trails
- 63+ Dynamic Documents: Automatically generated letters, reports, and compliance forms with professional formatting
- Multi-Site Case Management: Consistent processes across depots, libraries, community centres, and administrative offices
- Comprehensive Documentation: All case activities logged with timestamps, user details, and complete audit trails
- Role-Based Access Controls: Secure permissions so only appropriate staff can access sensitive information
- Expert Support Within 15 Minutes: Direct access to licensed workplace investigators and employee relations specialists (during business hours)
Built for Systematic Case Management:
- Complete audit trails for every case action and decision
- Role-based permissions protecting sensitive information
- Standardised workflows that support consistency across all locations
- Professional document generation with proper formatting
- Psychosocial risk assessment tools built into the workflow
- Secure evidence storage with version control
Proven Results: Major Organisation Transformation
Real Example from Large Australian Organisation:
Organisation Profile:
- 4,000 employees across multiple locations
- $280,000+ annual value delivered*
- 6,200 hours returned for strategic work annually*
Operational Improvements:
- 50% fewer workplace issues escalating to major investigations*
- 40% more efficient case management across all locations*
- Comprehensive documentation supporting accountability requirements
- Consistent processes across all facilities
- Systematic approach to complex employee relations matters
Culture Protection:
- Transparent, fair processes building employee confidence
- Professional documentation standards
- Reduced time spent on administrative tasks
- Consistent approach to workplace issues
*Results vary based on individual circumstances and implementation
Why Current Approaches Fail in Local Government
Current Way
Evidence scattered across emails, spreadsheets, filing cabinets
Different processes across depots, libraries, community centres
50% of HR time on administrative tasks
Manual documentation creating compliance risks
Inconsistent case management approaches
MyEms Way
Everything centralised, secure, searchable with complete audit trails
Consistent, documented processes council-wide
40% time savings through automated workflows and document generation*
Systematic documentation with built-in compliance frameworks
Standardised process with role-based workflows
*Results vary based on individual circumstances and implementation
Why Early Intervention Matters in Local Government
Without Proper Intervention:
Week 1: Minor workplace issue emerges
Week 12: Major investigation required, community attention, potential legal action
Result: Information requests, complex explanations, community trust challenges
With MyEMS Early Intervention:
• 50% reduction in issues escalating to formal investigations (based on platform data)*
• Systematic risk assessment identifies problems early
• Managers supported with guided conversation frameworks
• Professional documentation from day one
*Results vary based on individual circumstances and implementation
What Local Government Leaders Say
“MyEMS is the only genuine IR case support system that supports managers—not just HR—to appropriately manage behaviours and performance. Many systems claim to do that, but most fall short. Having used MyEMS in local government roles, I can say it handles the unique complexities of council operations exceptionally well.”
— Lyn Jacobs, HR Professional with Local Government Experience
“I’ve been using MyEMS since 2012, and I can honestly say it was a game-changer for our organisation. In my local government experience, workplace investigations can be particularly complex due to public scrutiny, but MyEMS brings consistency and clarity to performance management and industrial relations across all council operations.”
— Paula Duldig, Senior Manager HR, Risk & WHS with Local Government Experience
Transparent Investment Discussion for Local Government
Investment varies based on council size, complexity, and specific requirements. We provide customised proposals that demonstrate clear ROI for your particular situation.
What This Investment Delivers:
- Minimum 40% efficiency improvement in case management processes*
- Faster case resolutions with systematic workflows*
- Comprehensive documentation supporting accountability requirements
- Consistent professional processes across all locations
- Substantial ROI through time savings and risk reduction*
*Results vary based on individual circumstances and implementation
Ready to see how MyEms transforms workplace issue management for aged care organisations?
During the demo, we’ll show you the system set up for aged care compliance and walk through a typical case from start to finish.